WhatsApp Business Interface
Conversational commerce enabling ordering, enquiries, and customer service via WhatsApp
Predictiv WhatsApp Interface brings your ERP to where your customers already are — WhatsApp. In Africa, WhatsApp is the dominant communication channel, with over 300 million users across the continent. Our integration enables customers to browse products, place orders, check availability, and make payments without leaving the app they use daily.
Built on the WhatsApp Business API, the interface provides automated responses for common enquiries, guided ordering flows, and seamless handoff to human agents when needed. Real-time integration with Predictiv means customers see actual stock availability, accurate pricing, and receive instant order confirmations.
The solution extends beyond WhatsApp to include USSD for feature phone users and integration with the Predictiv mobile app, creating a unified multi-channel customer experience. Payment integration supports mobile money platforms prevalent across Africa, removing friction from the purchase process.
Development Milestones
Completed
- WhatsApp Business API integration
- Product catalogue browsing via chat
- Automated FAQ responses
- Order placement workflow
- Real-time availability checking
- Order confirmation messaging
In Progress
- Mobile money payment integration
- USSD interface for feature phones
- Human agent handoff workflow
- Multi-language support
Planned
- Predictive reordering suggestions
- Delivery scheduling via chat
- Customer feedback collection
- Promotional campaign broadcasting
- Integration with loyalty programmes
Preview Capabilities
Who This Is For
Why We're Building This
Customer expectations have shifted — they want to interact with businesses through channels they already use, not dedicated apps or websites. In Africa, that channel is overwhelmingly WhatsApp. Businesses that meet customers on WhatsApp see higher engagement, faster response times, and reduced customer service costs.
Predictiv WhatsApp Interface eliminates the build-versus-buy decision by providing pre-built integration between WhatsApp Business API and your Predictiv ERP. Orders placed via chat flow directly into your sales process, inventory is checked in real-time, and payments are processed through familiar mobile money platforms.
Early adopters report 40% reduction in call centre volume, improved customer satisfaction scores, and new revenue from customers who prefer chat-based ordering over traditional channels.
Enable WhatsApp Commerce
Connect your Predictiv ERP to WhatsApp and meet your customers where they already are.