Privacy Policy

Introduction

This Privacy Policy explains how Syntegra Solutions (Private) Limited ("Syntegra", "we", "us" or "our") collects, uses, stores, and protects personal information when you use the Gain Cash and Carry WhatsApp Booking Application (the "Service").

Syntegra provides this Service on behalf of Gain Cash and Carry ("Gain"), Zimbabwe's largest wholesale and retail distributor. Syntegra acts as the technology service provider and data processor, while Gain Cash and Carry is the data controller for customer information collected through the Service.

The application is powered by Predictiv ERP.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you use the WhatsApp Booking App, we may collect the following types of information:

1.1 Personal Information

• Full name
• Mobile phone number (WhatsApp number)
• Branch or location preference
• Order and purchase details

1.2 Transaction and Usage Information

• Product selections and order history
• Order timestamps and fulfilment status
• WhatsApp message interactions related to bookings and enquiries

1.3 Technical Information

• Device and platform information provided by WhatsApp
• System logs required for operational support, auditing, and security

We do not intentionally collect sensitive personal information such as identity numbers, banking details, or biometric data through this Service.

2. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

• Processing and managing product bookings and orders
• Communicating with you regarding order confirmations, updates, and collections
• Improving service quality, accuracy, and operational efficiency
• Providing customer support and resolving queries
• Meeting legal, regulatory, and audit requirements

Information collected through the Service will not be used for unrelated marketing purposes unless you have explicitly consented.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties.

Your information may be shared only with:

• Gain Cash and Carry, for order fulfilment, customer service, and business operations
• Authorised Syntegra personnel, for system support, maintenance, and monitoring
• Regulatory or law enforcement authorities, where disclosure is required by applicable law

All third parties with access to personal data are required to maintain appropriate confidentiality and security controls.

4. Data Storage and Security

Syntegra applies reasonable technical and organisational safeguards to protect your information against unauthorised access, loss, misuse, or disclosure. These measures include:

• Secure hosting environments
• Access controls and authentication
• Data encryption where appropriate
• Operational monitoring and audit trails

While we take data protection seriously, no electronic system can be guaranteed to be completely secure.

5. Data Retention

Personal information is retained only for as long as necessary to:

• Fulfil booking and operational requirements
• Comply with legal and regulatory obligations
• Resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymised.

6. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where legally permissible
• Withdraw consent for certain types of processing

Requests can be made through Gain Cash and Carry customer support channels.

7. WhatsApp Platform

This Service operates using WhatsApp. Your use of WhatsApp is also governed by WhatsApp's own Privacy Policy and Terms of Service. Syntegra and Gain Cash and Carry are not responsible for WhatsApp's data handling practices outside the scope of this Service.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business operations. Updates will be published on the Syntegra website, and continued use of the Service constitutes acceptance of the revised policy.

10. Contact Information

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact: