Multi-Channel Interfaces
Predictiv meets your users where they are. Whether that's a finance manager on a desktop, a warehouse worker on a mobile app, a driver checking orders via WhatsApp, or a customer checking account balance via USSD—Predictiv provides the right interface for each user and context.
This isn't about porting the same interface to different devices. Each channel is purpose-built for its use case. Mobile apps work offline for field workers. WhatsApp provides conversational access for quick lookups. USSD reaches users with basic phones and limited data.
Challenges We Solve
Common multi-channel interfaces challenges—and how Predictiv addresses them.
One Size Doesn't Fit All
Desktop ERP interfaces don't work for mobile workers; forcing them creates friction and workarounds.
Purpose-built interfaces for each user type and device, all connected to the same business data.
Connectivity Constraints
Mobile workers in the field often have poor or no internet connectivity.
Offline-capable mobile apps sync when connectivity returns; USSD works on any network.
Device Diversity
Not everyone has a smartphone; expecting them limits who can use the system.
USSD interface provides access from any mobile phone, smartphone not required.
Training Overhead
Complex interfaces require extensive training; high turnover multiplies training costs.
Intuitive, role-specific interfaces require minimal training; WhatsApp feels familiar.
Access Channels
Web Browser
Full-featured browser interface for power users and back-office operations. Works on any modern browser without installation. Responsive design adapts to screen size.
- Full functionality access
- No installation required
- Chrome, Firefox, Safari, Edge support
- Responsive design
- Keyboard shortcuts
- Multi-tab support
Desktop Application
Dedicated desktop experience for power users who spend all day in the system. Native performance, offline capability, and deep OS integration.
- Native Windows/Mac application
- Offline capability
- System tray integration
- Keyboard shortcuts
- Print integration
- Local file access
Mobile App
Native iOS and Android apps built for mobile workflows. Optimised for touch, camera, GPS, and offline operation. Purpose-built screens for field operations.
- iOS and Android native
- Offline-first architecture
- Camera/barcode scanning
- GPS integration
- Push notifications
- Biometric authentication
WhatsApp Interface
Conversational access to Predictiv via WhatsApp. Check stock levels, approve requests, lookup customer information—all through natural chat interface.
- Natural language queries
- Quick lookups and checks
- Approval workflows
- Document sharing
- Status updates
- No app installation needed
USSD Access
Menu-driven access from any mobile phone. Check balances, approve requests, receive alerts—works on basic phones with no data plan required.
- Works on any phone
- No smartphone required
- No data plan needed
- Menu-driven navigation
- Real-time transactions
- Carrier integration
Comprehensive Capabilities
Full-featured multi-channel interfaces tools built into the platform.
Interface Platform
- Single business logic layer
- Consistent data across channels
- Role-based interface access
- Channel-appropriate UX
- Unified notification system
- Cross-channel workflows
Mobile Platform
- React Native foundation
- Offline data sync
- Background processing
- Device feature access
- App store distribution
- Over-the-air updates
Messaging Platform
- WhatsApp Business API
- USSD gateway integration
- Session management
- Natural language processing
- Secure authentication
- Audit logging
Use Cases
How businesses use Multi-Channel Interfaces to drive results.
Field Sales
Sales reps use mobile app to check stock, create orders, capture customer signatures, and take photos—all while offline. Data syncs when back in coverage.
Delivery Drivers
Drivers receive routes via mobile app. Navigate to customers, capture proof of delivery, collect payments. WhatsApp notifications keep customers informed.
Manager Approvals
Managers approve purchase orders via WhatsApp while traveling. Quick yes/no with full document context. No app required, no login needed.
Customer Balance Check
Customers dial USSD code to check account balance, view recent transactions, or request a statement—from any phone, no data needed.
Warehouse Operations
Warehouse staff use mobile app for receiving, picking, and shipping. Barcode scanning, location lookup, and quantity capture—all offline-capable.
Proven Results
Why Predictiv for Multi-Channel Interfaces
Mobile Reality in Africa
We built for African conditions: unreliable connectivity, mixed device capabilities, high data costs. Offline-first mobile, USSD for basic phones, WhatsApp for universal reach.
Unified Backend
All interfaces connect to the same business logic and data. Approve on WhatsApp, see the result on desktop. No sync issues, no data discrepancies.
Progressive Capability
Start with browser access. Add mobile for field workers. Enable WhatsApp for quick lookups. Deploy USSD for broad reach. Adopt channels as needed without platform changes.
Purpose-Built UX
Each interface is designed for its context. Mobile isn't a shrunk desktop. WhatsApp isn't a command line. Every channel provides the right UX for its users.
FMCG Distributor
Challenge
50 sales reps taking orders on paper forms. Orders entered manually at day-end, causing delays and errors. No real-time stock visibility in the field.
Solution
Deployed Predictiv Mobile for sales reps with offline order capture. WhatsApp notifications for delivery status. USSD for customer balance enquiries.
Results
- Order capture time reduced by 60%
- Data entry errors eliminated
- Real-time stock visibility in the field
- Customer enquiry calls reduced by 50%
- Sales rep productivity increased by 30%
Is This Right for You?
Predictiv Multi-Channel Interfaces works best for organisations with these characteristics.
Company Profile
- Mobile workforce (sales, delivery, field service)
- Diverse user device capabilities
- Operations in low-connectivity areas
- Customer self-service requirements
- Distributed locations
Pain Points
- Field workers can't access ERP
- Mobile solutions require connectivity
- Not everyone has smartphones
- Training new users is expensive
- Customers want self-service
Scale
- Mobile workforce present
- Field operations
- Customer-facing requirements
- Multi-location operations
Ready to Improve Your Multi-Channel Interfaces?
See how Predictiv can transform your multi-channel interfaces capabilities. Book a personalised demo.