Privacy Policy

Introduction

Predictiv ERP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise resource planning software and services.

By using Predictiv ERP, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Business Information

When you use Predictiv ERP, we collect information necessary to provide our services:

• Company and contact information (name, email, phone number, business address)
• User account credentials and access permissions
• Business data you enter into the system (transactions, inventory, customer data, etc.)
• System configuration and customization settings

Technical Information

We automatically collect certain technical information:

• IP addresses and device identifiers
• Browser type and version
• Operating system and platform
• Usage data (features accessed, time spent, actions performed)
• Log files and system performance metrics

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve Predictiv ERP services
• Technical Support: To respond to inquiries and provide customer support
• System Security: To monitor and enhance security, prevent fraud, and ensure data integrity
• Product Development: To analyze usage patterns and develop new features
• Compliance: To comply with legal obligations and regulatory requirements
• Communications: To send service updates, technical notices, and support messages

Data Storage and Security

Data Location

Your data is stored based on your deployment choice:

• Self-Hosted: Data remains on your own infrastructure under your control
• Cloud-Hosted: Data is stored in secure data centers in Zimbabwe and South Africa

Security Measures

We implement industry-standard security measures:

• Encryption of data in transit (TLS/SSL) and at rest
• Role-based access controls and user authentication
• Regular security audits and vulnerability assessments
• Automated backups and disaster recovery procedures
• Network security controls and monitoring

Data Sharing and Disclosure

We do not sell, trade, or rent your business data. We may share information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in delivering our services (hosting, support, maintenance), under strict confidentiality obligations
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• Your Consent: With your explicit consent or at your direction

Data Retention

We retain your data for as long as:

• Your account is active and you continue to use our services
• Needed to comply with legal obligations (tax records, financial statements, etc.)
• Necessary to resolve disputes or enforce agreements

Upon account termination, data is retained for the period required by applicable law, typically 7 years for financial records in Zimbabwe and South Africa.

Your Rights

You have the following rights regarding your data:

• Access: Request copies of your data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Export: Request export of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@predictiv.cloud

Compliance

Predictiv ERP operates in accordance with:

• Zimbabwe data protection regulations
• South African Protection of Personal Information Act (POPIA)
• Industry best practices for data security and privacy

We are committed to data sovereignty, with data stored within African jurisdictions for our cloud-hosted customers.

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze system usage and performance
• Improve user experience

You can control cookie settings through your browser, but disabling cookies may limit functionality.

Third-Party Integrations

Predictiv ERP may integrate with third-party services (payment processors, email services, analytics tools). These integrations are governed by the third parties' privacy policies. We recommend reviewing their policies before enabling integrations.

Children's Privacy

Predictiv ERP is a business software solution not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notification for significant changes

Continued use of Predictiv ERP after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: