Multi-Channel Notifications
Predictiv Notifications delivers the right message through the right channel at the right time. Whether it's an approval alert to a manager, a delivery notification to a customer, or a stock warning to procurement, our multi-channel notification system ensures critical information reaches the people who need it.
Unlike bolt-on notification systems, Predictiv notifications are deeply integrated with business events. When stock drops below reorder point, when a payment is overdue, when an approval is pending—notifications fire automatically based on configurable business rules.
Challenges We Solve
Common multi-channel notifications challenges—and how Predictiv addresses them.
Message Overload
Important notifications get lost in email overload; critical alerts are missed.
Priority-based routing sends urgent messages via SMS/WhatsApp while routine items go to email or in-app.
Inconsistent Communication
Different departments use different tools; customers receive inconsistent messages.
Centralised notification templates ensure consistent branding and messaging across all channels.
Manual Notifications
Staff spend hours sending manual reminders, follow-ups, and status updates.
Event-driven automation sends notifications automatically when business events occur.
Channel Preferences
Some people prefer email, others WhatsApp; one-size-fits-all doesn't work.
User and customer channel preferences ensure messages arrive where they'll be seen.
Key Components
Email Notifications
Rich HTML email templates with company branding. Supports attachments, inline documents, and deep links back into the system. Delivery tracking and bounce handling included.
- Branded HTML templates
- PDF attachment support
- Read receipts and tracking
- Bounce and failure handling
SMS Alerts
Direct SMS delivery for time-critical notifications. Works with local and international carriers. Ideal for approval alerts, delivery notifications, and payment reminders.
- Local carrier integration
- International SMS support
- Delivery confirmation
- Two-way SMS for responses
WhatsApp Business
WhatsApp integration for customer communication and internal alerts. Template messages for transactional notifications, interactive messages for approvals and confirmations.
- WhatsApp Business API
- Template message support
- Interactive buttons
- Media message support
In-App Notifications
Real-time notifications within the Predictiv interface. Badge counts, notification centre, and toast alerts keep users informed without leaving the application.
- Real-time push
- Notification centre
- Badge counts
- Toast alerts
Comprehensive Capabilities
Full-featured multi-channel notifications tools built into the platform.
Notification Engine
- Event-driven triggers
- Conditional notification rules
- Template management
- Multi-language support
- Scheduling and batching
- Retry and failover logic
Channel Management
- Channel priority configuration
- User preference management
- Fallback channel routing
- Delivery tracking
- Cost optimisation rules
- Quiet hours and do-not-disturb
Template Builder
- Visual template designer
- Dynamic field insertion
- Multi-language templates
- Brand asset management
- Preview and testing
- Version control
Analytics & Reporting
- Delivery success rates
- Channel performance
- User engagement metrics
- Cost per notification
- Failure analysis
- SLA compliance
Use Cases
How businesses use Multi-Channel Notifications to drive results.
Customer Order Updates
Automatic notifications at each stage: order confirmed, shipped, out for delivery, delivered. Customers always know their order status.
Payment Reminders
Automated payment reminder sequences via customer's preferred channel. Escalating urgency as due date approaches.
Approval Alerts
Instant notification when approvals are needed. Mobile-optimised with one-tap approve/reject from the notification itself.
Stock Alerts
Procurement team notified immediately when stock hits reorder point. Supplier notifications for automatic replenishment orders.
Delivery Notifications
Drivers notify customers of arrival. Proof of delivery confirmation sent automatically upon completion.
Proven Results
Why Predictiv for Multi-Channel Notifications
African Channel Expertise
WhatsApp is the dominant messaging platform in Africa. We've built deep WhatsApp integration because that's where your customers and staff actually communicate.
Intelligent Routing
The system learns which channels work best for each recipient and routes accordingly. If email bounces, try SMS. If SMS fails, escalate to voice.
Cost-Effective Delivery
Smart batching, channel selection, and timing optimisation reduce notification costs while improving delivery rates.
Offline Resilience
Notifications queue when connectivity is poor and deliver when connection restores. No messages lost due to network issues.
Distribution Company
Challenge
Customers constantly called to check delivery status. Drivers had no way to notify customers of arrival. Missed deliveries cost time and fuel for re-attempts.
Solution
Implemented Predictiv Notifications with automated dispatch alerts, driver WhatsApp notifications, and delivery confirmation messages.
Results
- Customer status enquiry calls reduced by 70%
- Missed delivery rate dropped from 15% to 3%
- Customer satisfaction scores improved by 40%
- Driver productivity increased with fewer failed deliveries
Is This Right for You?
Predictiv Multi-Channel Notifications works best for organisations with these characteristics.
Company Profile
- Customer-facing operations
- Mobile workforce
- Time-sensitive communications
- Multi-channel customer base
- High transaction volumes
Pain Points
- Customers don't know order status
- Staff chase information manually
- Important alerts get missed
- No communication audit trail
- Inconsistent messaging
Scale
- 100+ customers
- Regular transactional communications
- Multiple communication channels
- Customer service requirements
Ready to Improve Your Multi-Channel Notifications?
See how Predictiv can transform your multi-channel notifications capabilities. Book a personalised demo.